Tenant RESOURCES

General FAQs

Maintenance Requests

UTILITY COMPANIES BY CITY

Everything You Need for a Seamless Rental Experience

Welcome to your central hub for hassle-free living with Meridian Property Group. Backed by nearly two decades of property management experience across Southern California, our team is committed to making your rental experience smooth, comfortable, and well-supported. Below, you’ll find quick access to General FAQs, step-by-step guidance on How to Submit a Maintenance Request, and a directory of Utility Companies by City to help you settle in with ease.

CONTACT US

General FAQs

  • What are my payment options?

    Pay your rent online, anywhere, anytime:


    eCheck — Enter your bank account and routing numbers in your secure Online Portal to pay rent or any other charge directly from your checking or savings account. Processing fees apply.


    Credit or Debit Card — Use your debit or credit card to pay rent or any other charge through the secure Online Portal or use Apple Pay through the iOS mobile app for fast and familiar checkout. Processing fees apply.


    Click on the button below to access the Resident Portal to make your rent payment online


    Electronic Cash Payments — If you choose this method of payment, we will provide you with a reusable PaySlip that you can use at Walmart, Walgreens, 7-Eleven, CVS, Casey’s, Ace Cash Express, or the Kroger Family of Companies to pay your rent in cash (a transaction fee applies). Payment transaction limits are in effect and vary by location; please refer to your PaySlip for details.


    Pay by check:

    • Mail to: PO Box 869, Rancho Cucamonga, CA 91729
    • Drop-off Location: 10722 Arrow Route, Suite 500, Rancho Cucamonga, CA 91730
    • Payee Name: please reference your statement

    *We do not accept post-dated checks or checks with incorrect or missing information. Please make sure that your name and/or property address is stated somewhere on the check, so our accounting department can ensure payments are applied to the correct account. We do not accept cash.


    If you have any questions, please email or call our office at (909) 941-0201 and ask for your Property Manager or Assistant Property Manager


    RESIDENT PORTAL

  • When is my rent due and what is the late fee policy?

    All charges are generally due on the 1st of each month; however, please refer to your lease agreement for your specific due date, grace period (if applicable), and late fee policy, as these terms may vary by property and lease.

    RESIDENT PORTAL

  • How do I know how much to pay each month?

    A monthly statement detailing the upcoming month's charges is provided to residents at the end of each month. Current account balances and complete ledger information are also available at any time through the Resident Portal.

    RESIDENT PORTAL

  • How do I submit my Renters Insurance?

    Renters insurance policies may be uploaded through the Resident Portal or emailed to insurance@city-commercial.com. Please refer to your lease agreement for the required coverage amounts. Your policy must list the following additional insured information:


    Owner’s Name/Entity Name

    c/o Meridian Property Group

    PO Box 869

    Rancho Cucamonga, CA 91729


    Please note that policies that do not include the required information or coverage will be considered incomplete and may be rejected.


    To help ensure continuous compliance, please provide our insurance department’s email address (insurance@city-commercial.com) to your insurance provider and request that all future policy renewals and updates be sent to us.

    RESIDENT PORTAL

  • Do I need to do anything when my lease is up for renewal?

    If you plan to continue your tenancy, no action is required. You will receive a lease renewal notice by email or mail approximately 60 days prior to your lease expiration date, outlining any renewal terms.

HOW TO SUBMIT A MAINTENANCE REQUEST

Brown apartment building

Streamline Your Experience

To ensure timely service, all maintenance requests must be submitted through the Resident Portal. When submitting a request, please provide:


  • A detailed description of the issue
  • The specific location of the repair needed (e.g. kitchen sink, master bathroom sink or bathtub/shower, 2nd bedroom window)
  • Photos of the issue, when applicable


Providing complete information helps our maintenance team diagnose the problem accurately and respond more efficiently. For convenience, a link to the Resident Portal is provided below.

RESIDENT PORTAL

If you do not have access to the portal, you may email your Property Manager or Assistant Property Manager. Please include the same details stated above in your email.

Utility Companies by City

ALHAMBRA

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • City of Alhambra (water/sewer) – (626) 570-5067
  • Republic Services (trash) – (562) 347-4000


ANAHEIM

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • Cucamonga Valley Water District (water/sewer) – (855) 954-2893
  • Republic Services (trash) – (714) 238-2444


APPLE VALLEY

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • Southwest Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • Liberty Utilities (water) – (760) 247-6484
  • Town of Apple Valley (sewer/trash) – (760) 245-5607


CHINO

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • City of Chino (water/sewer) – (909) 334-3264
  • Waste Management (trash) – (909) 334-3264


CHINO HILLS

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • City of Chino Hills (water/sewer) – (909) 364-2660
  • Waste Management (trash) – (800) 423-9986


CLAREMONT

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • Golden State Water (water/sewer) – (877) 933-9533
  • City of Claremont (trash) – (909) 399-5453


CORONA

  • City of Corona (water/sewer/electricity/trash) – (951) 736-2321
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)


COSTA MESA

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • Mesa Water District (water/sewer) – (949) 631-1200
  • Costa Mesa Sanitary District (trash) – (949) 645-8400


DIAMOND BAR

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • Walnut Valley Water District (water/sewer) – (909) 595-7554
  • Waste Management (trash) – (866) 825-7190


ETIWANDA

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • Cucamonga Valley Water District (water/sewer) – (855) 954-2893
  • Burrtec Waste Industries (trash) – (909) 987-3717


FONTANA

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • City of Fontana (sewer) – (909) 350-7670
  • Click on the link to find your water company: https://www.fontana.org/3032/Utilities
  • Burrtec Waste Industries (trash) – (909) 987-3717


HIGHLAND

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • East Valley Water District (water/sewer) – (909) 889-9501
  • Burrtec Waste Industries (trash) – (909) 804-4222


LONG BEACH

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • City of Long Beach (gas/water/sewer/trash) – (562) 570-5700


IRVINE

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • Irvine Ranch Water District (water/sewer) – (949) 453-5300
  • Waste Management (trash) – (855) 266-9622


LA VERNE

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • City of La Verne (water/sewer) – (909) 596-8744
  • Waste Management (trash) – (909) 599-1274


LOS ANGELES

  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • Los Angeles Department of Water and Power (water/sewer) – (800) 499-8840
  • LA Sanitation (trash) – (800) 773-2489


MONROVIA

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • City of Monrovia (water/sewer) – (626) 932-5517
  • Athens Services (trash) – (888) 336-6100


MONTEBELLO

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • Click on the link to find your water company: https://www.cityofmontebello.com/images/public-works/Water_District_Map.pdf
  • Athens Services (trash) – (888) 336-6100


MORENO VALLEY

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • Eastern Municipal Water District (water/sewer) – (800) 426-3693
  • Waste Management of Inland Valley (trash) – (800) 423-9986


ONTARIO

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • Ontario Municipal Utilities Company (water/sewer/trash) – (909) 395-2050


PASADENA

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • Pasadena Water and Power (water/sewer) – (626) 744-4005
  • Citizen Service Center (trash) – (626) 744-7311


RANCHO CUCAMONGA

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • Cucamonga Valley Water District (water/sewer) – (855) 954-2893
  • Burrtec Waste Industries (trash) – (909) 987-3717


REDLANDS

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • City of Redlands (water/sewer/trash) – (909) 798-7516


RIVERSIDE

  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • Riverside Public Utilities (electricity/water/sewer/trash) – (951) 782-0330


SAN BERNARDINO

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • San Bernardino Municipal Water Department (water/sewer) – (909) 384-5141
  • Burrtec Waste Industries (trash) – (909) 804-4222


SAN GABRIEL

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • San Gabriel Valley Water Company (water/sewer) – (626) 448-6183
  • Athens Services (trash) – (888) 336-6100


SAN JUAN CAPISTRANO

  • SDG&E (electricity/gas) – (800) 411-7343 (English) / (800) 311-7343 (Español)
  • Santa Margarita Water District (water/sewer) – (949) 459-6420
  • CR&R Environmental Services (trash) – (877) 728-0446


SANTA ANA

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • City of Santa Ana (water/sewer) – (714) 647-6543
  • Republic Services (trash) – (562) 347-4000


SANTA MONICA

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • Santa Monica Public Works (water/sewer/trash) – (310) 458-8737


UPLAND

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • City of Upland (water/sewer/trash) – (909) 931-4150


VICTORVILLE

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • Southwest Gas – (877) 860-6020
  • City of Victorville (water/sewer/trash) – (760) 955-5001


WALNUT

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • Walnut Valley Water District (water/sewer) – (909) 595-7554
  • Valley Vista Services (trash) – (626) 961-6291


WEST COVINA

  • Southern California Edison – (800) 990-7788 (English) / (800) 441-2233 (Español)
  • So Cal Gas – (800) 427-2200 (English) / (800) 342-4545 (Español)
  • Suburban Water Systems (water/sewer) – (626) 543-2640
  • Athens Services (trash) – (888) 336-6100